Wide Format Imaging

For the second time this year, Durst Image Technology US LLC has been cited for its success in providing Durst customers with best-of-class service and support. Aberdeen Group, during its annual Chief Service Officer's Summit in Boston earlier this month, selected Durst as the recipient of its "2008 Performance Excellence Award."

The award, which Durst announced during the SGIA trade show, puts the Rochester, NY-based provider of world-class commercial UV inkjet and photographic imaging systems in very good company. Previous winners include Northrup Gruman, Agilent Technology, GE Healthcare, The University of Pennsylvania, Goss International and Trane.

In May, Durst received the award for "Best Service & Support Strategy Implemented in 2007" from Worldwide Business Research/Field Service. Also this year, Durst scored very high in a pair of customer satisfaction surveys—one focused on service. And InfoTrends, in a June article titled Wide-Format Sign Posts, said: "Durst's knowledge management and remote monitoring service is an excellent example of innovative thinking in terms of service delivery."

"Durst has been selected for our Performance Excellence Award as an enterprise that has harnessed the performance impacts of value chain activities and mastered methodologies for financial, operational and customer-centric performance excellence," said Tracey Jones, senior director of marketing communications for Aberdeen Group. We're very pleased to present Durst with this sought-after award, and Aberdeen Group looks forward to its continued innovation and progress."

"We're gratified by this award from Aberdeen Group and by the recognition it brings to Durst Service," said Tim Saur, senior vice president of operations, Finance & Service for Durst US. "It's especially satisfying given the world-class companies that have won this award previously, and because it comes on the heels of our award from Field Service, and the positive results of two separate surveys measuring our customers' satisfaction.